I bought a BMW X3 from salesman Kevin . I asked every question you can think of about this car as I was travelling a long way I specifically asked if he had personally driven the car to which he answered yes! I travelled down from Edinburgh (4+ hrs) I got to test drive the car at a max of 25mph for a very short distance in traffic. I ended up buying the car and made my way back to Edinburgh until I got 20 miles up the road when the dash lit up with almost every light on, I phoned Kevin and he said it would just be an abs sensor and to get it fixed and he would pay the bill. So I booked it into the garage to find out it was an electric problem that BMW had to investigate, broken abs ring, cooling fan running constant and the brake disc cover was hanging off! I was advised by the garage to return it to the dealer ASAP! He refused to collect the car so I had to drive it back down to him a week later for a refund, he wouldnt pay the garage bill for checking the vehicle or give me a refund for fuel etc, also He refused a refund unless I gave him the v5 which was in my name, I stressed to him he would need to send it away in his name which he said he would do that day until 5 months later I get a speeding fine through my door from Lancashire police !!! He obviously kept the car to run around in and kept it in my name! I tried phoning him and left a message and Im still waiting. This guy knew the car had issues without a doubt. Just shows what these guys are like!!!As per your reply , my bank statement said I paid Dean motors?? Your website says Dean motors prestige & 4x4 ?? And Im pretty sure I was in the dean motors showroom to pay for the car just got a letter from Dvla today saying Im no longer the registered keeper of the car even though I returned it 26th of August last year! Speeding round Lancashire with my details all over the car is a disgrace!!!
Initially was very happy with the 2011 BMW Z4, Andy was great over the phone and once I arrived. Drove home on a sunny day (4 Hours). Couple of months down the line, the rear driver side tyre would not pump up, took it to a wheel specialist who later phoned to tell me there were 5 cracks in the alloy which had started to crow foot and the metal was smooth as the cracks had been there for a very long time, contacted deane motors to which I was told I should have brought the car back....yeah because travelling 300miles on 3 wheels is a great idea. Emailed them back and had no response since, was unable to get the car back unless replacement alloy was found which was quite difficult as the alloys on the car seems to be expensive and noone tends to sell 1 so ended up buying a full set costing over 1000. The Wheel Specialist advised that the cracks have been there for longer than I had the car. No pre delivery check was carried out as I turned up and picked it up that day. They could have carried out the check before I came up but no. Shame as the initial experianxe with Andy was great.
I have waited 3 weeks before reviewing to check what all was ok with my new car.I traded a BMW X3 for a Range Rover Evoque and have been extremely happy.The service I received was great and on the day they sorted out all of the paperwork swiftly and called after to make sure I had cancelled my old tax so I wasnt paying twice.Would highly recommend! Jenna
FAKE REVIEWS FAKE FEVIEWS FAKE REVIEWS********************UPDATE********************CREDIT CARD COMPANY COMPLETELY AGREED WITH US AND WE MANAGED TO GET ALL OUR MONEY BACK A FEW MONTHS AGO.BE WARNED ABOUT THIS PLACE AND THE FAKE POSSITIVE REVIEWS.The worst garage I've ever used, I made the worst mistake of my life and bought a car from these people and the following day a knocking was coming from the engine and then engine light came on. I rang Deane motors and was advised i take it to halfords which i did. Halfords told me there were fuel pressure problems and the knocking sound was the gearbox and it was damaged, they would need to take it apart to see the exact fault at a cost to myself. Not happy with this i called the garage to say i was returning the car and which they said was fine to do so. After the 3 hour drive from my home to deanes motors Mark flat out refused to return the car, even after himself and his in house mechanic heard the noises they said it was normal. I then showed him the report from halfords stating the gearbox is damaged and needed to be removed and looked at but still he refused. We called trading standards who gave us great advice and was informed we have all the evidence we need to take people to court.At the end of this we were chased off the premises after taking pictures of the garage next door , the garage that checked the car over (for all of 10mins) and is SUPPOSEDLY a different company. Pfffft yeah okay!!!!DO NOT BUT A CAR FROM THESE PEOPLE.....
Nice place easy to find and a really good selection of cars. I bought a bmw 1 series a few months ago and its been great. Definitely recommend
Deane Motors.co.uk is a UK Car Dealer based in Eccleston, North West England. Deane Motors.co.uk is located at Southport Rd, Eccleston, Chorley PR7 6ES, UK.
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